Returns & Refunds

All Sales Are Final

At 801 Outlet, all sales are final. Due to the nature of our business and limited inventory availability, we do not accept returns, refunds, or exchanges on any purchases, whether new, floor model, or used items.

We strongly encourage all customers to carefully inspect products before completing their purchase. Our team is always available to answer questions, provide additional photos or videos, and help ensure you feel confident about your purchase before delivery or pickup.

Many of our products are unique, limited-stock, showroom, overstock, or outlet items that may not be available again once sold. Because of this, all purchases are considered final once payment has been completed.

Customers are responsible for confirming that all furniture dimensions, colors, configurations, and access measurements will fit their home prior to purchase and delivery.

If an item arrives with a major issue caused during delivery by our team, please contact us within 24 hours so we can review the situation and work toward a reasonable solution.

Our goal is always to provide a transparent, honest, and smooth shopping experience while offering high-quality furniture at outlet pricing.