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Utah delivery available · Showroom open weekends for walk-ins
801 OUTLET • RETURNS

All sales are final

Outlet pricing works because every piece is sold once, at the lowest price we can offer. That means we do not accept returns or exchanges — so we put real effort into making sure you know exactly what you are buying first.

Last updated: August 18, 2026
THE POLICY

What final sale means

No returns, exchanges or refunds

Once a purchase is complete, it cannot be returned, exchanged or refunded. This applies to every item we sell, whether it is delivered or picked up at the showroom. Please read this policy in full before you order — if anything is unclear, ask us first.

Why we work this way

We are an outlet. Our prices come from buying overstock and closeouts and moving them quickly, which only works if a piece sells once. Rather than build the cost of returns into every price tag, we keep prices low and invest in helping you choose correctly.

Manufacturer warranties

Some pieces carry a warranty from the manufacturer. Where one exists, it is provided by the maker and handled directly with them — ask us and we will point you to the paperwork for your item.
BEFORE YOU BUY

Choose with confidence

  1. 01

    Measure your space

    Check your doorways, stairwells and the wall the piece is going against. Dimensions are on the product page, and we will confirm them for you if you ask.

  2. 02

    See it in person

    Our showroom is open for walk-ins on weekends and by appointment on weekdays. Nothing beats sitting on it first.

  3. 03

    Ask us anything

    Call or text for extra photos, video, fabric details or anything the listing does not answer. We would rather talk it through than have you guess.

AT HANDOVER

Inspect before you accept

On delivery

Look the piece over while our team is still with you. Raise anything you see on the spot — that is the moment when we can still act, before the crew leaves.

At pickup

Inspect your furniture at the showroom before loading it. Once it leaves with you, it is in your care, including anything that happens in transit. Full details are in our pickup policy.

Items sold as-is

Clearance and floor models are sold as-is. Their condition is described and discounted up front, and we will always walk you through any wear before you buy.

Not sure yet? Ask before you buy.

Questions are free and we are happy to answer them. Call (801) 854-6060, send us a text, email support@801outlet.com or book a showroom visit and see it in person.